Parts and hardware store - terms, delivery and returns
Terms of sale and delivery
These terms apply to parts, hardware and samples bought through the Blindex online store. Made-to-measure shutters and blinds are not sold on these terms: they are quoted, measured and agreed separately, and the signed quote sets their terms. 1. Who you are buying from Blindex® Australia Pty Ltd, ABN 31 743 462 644 ("we", "us"). 2. Prices Every price is in Australian dollars and includes GST. The price shown in your basket when you place the order is the price you pay. Delivery, if any, is shown before you pay. 3. Your order An order is firm once it is placed and paid. We send an email confirming it. If we cannot supply an item (for example it is out of stock and cannot be restocked in reasonable time), we will tell you and offer you the choice of waiting or a full refund of that item. An order that is not paid within 14 days is cancelled automatically, and any promotional code used on it is released. 4. Payment Payment is by card through our secure payment page. We do not see or keep your full card details. 5. Delivery and collection We deliver with our own vehicles within our service areas, which are shown at checkout. We do not deliver to PO boxes. We aim to send paid orders within 2 business days; if that changes we will tell you. Someone must sign for a delivery. If nobody is there, we will contact you to arrange another time. If you choose collection, we will tell you when your order is ready and where to collect it. Please bring your order number. 6. Checking your order Please check your order when it arrives or is handed to you, and tell us within 7 days if anything is missing, damaged or wrong. This does not limit your rights under the Australian Consumer Law. 7. Your consumer guarantees Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 8. Returns Our returns and refunds policy below forms part of these terms. 9. Your information We use your details to process and deliver your order and to contact you about it. We send marketing only if you have agreed to it, and every marketing message lets you unsubscribe. 10. Changes to these terms We may update these terms. The version you accepted is recorded against your order and applies to that order. 11. Contact Questions about an order, delivery or a return: contact us through the details on this website.
Returns and refunds
Faulty, damaged or wrong items If an item is faulty, arrived damaged, or is not what you ordered, contact us and we will repair, replace or refund it as the Australian Consumer Law provides. We cover the cost of collecting or returning it. Please keep the item and its packaging until we have sorted it out. Change of mind You may return an unused stock item within 30 days of receiving it for a refund of the item price, if it is in its original, undamaged packaging and in a condition we can sell again. Please contact us first so we can tell you how to return it. Return transport for a change-of-mind return is at your cost, and the original delivery charge is not refunded. We cannot accept change-of-mind returns on: - items cut, drilled, painted or otherwise altered after delivery - items cut to length or made to order for you - samples How refunds are paid Refunds go back to the card used to pay, usually within 5 business days of us receiving and checking the item. Your rights Nothing in this policy limits your rights under the Australian Consumer Law.